Author: Qaalfa

Empathy Unmasked: Exploring Empathy’s Three Dimensions

Empathy plays a crucial role in establishing deep and meaningful connections with others. This is true for both your personal and business life. It is therefore no wonder that in leadership programs, the development of this skill is being emphasized and even seen as fundamental for effective leadership. Around empathy a common mistake is often [...]
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Webinar with Frans Leenaars, CMO, TUI on the Science and Heart of Customer Connections

Zhecho Dobrev of Human2outcome will be talking with Frans Leenaars, CMO,  TUI (the about the Science and Heart of Customer Connections. Tui has long worked on improving their CX to achieve a  high level of emotional engagement with their customers. So this should prove an interesting exchange of ideas between the C-level practitioner and the [...]
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CX culture through CX stories – how to celebrate CX champions (webinar)

What is a CX culture, what does it mean to be truly customer-centric? How do you usually recognize frontlines? Join Jihane Srour - Tehini (Thu, Sept 28 @6pm GST) for an insightful discussion full of practical tips on how to celebrate CX champions through powerful, memorable CX stories that boost employee experience and impact the overall [...]
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Dare to Un-Lead: An authors’ leadership conversation (Sept 23 in Dubai)

If you are in #Dubai on Sept. 23, join Qaalfa Dibeehi and Céline Schillinger for a stimulating in-person conversation around #leadership...   and un-leadership, of course! Qaalfa is a Partner with Human2Outcome, a firm dedicated to leadership transformation. He is a former Dean of the Customer Experience Leadership Institute at Majid Al Futtaim.  He is also [...]
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AdvMediaLAb (Italy) interview of Zhecho Dobrev on the “The Big Miss”

We are active globally...   The interview is in English. See below   Le persone non dicono quello che pensano, non sanno quello che pensano e soprattutto non fanno quello che dicono: punto. Si parte da qui, con questo libro di Zhecho Dobrev, e ci si tuffa nel grande omissis delle strategie (di marketing, di CRM, di [...]
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