Zhecho Dobrev of Human2outcome will be talking with Frans Leenaars, CMO,  TUI (the about the Science and Heart of Customer Connections. Tui has long worked on improving their CX to achieve a  high level of emotional engagement with their customers. So this should prove an interesting exchange of ideas between the C-level practitioner and the deep dive expert.  It seems certain there will be some good learning in this one. This webinar is part of the Stampix series hosted by Simon Tavernier.

For those that don’t know,  TUI is one of the world’s leading tourism groups. The broad portfolio gathered under the Group umbrella consists of strong tour operators, 1,200 travel agencies and leading online portals, five airlines with around 130 aircraft, over 400 hotels, 16 cruise liners and many incoming agencies in all major holiday destinations around the globe. It covers the entire tourism value chain under one roof. This integrated offering enables us to provide our 21 million customers with an unmatched holiday experience in 180 regions.

Time: Mon Sep 19 @ 4pm CEST (See link)