Our Team

Our Team

The Experts

Qaalfa Dibeehi

Qaalfa Dibeehi

25 years of experience

  • Member, Board of Directors, Customer Institute (Global)
  • Former Dean Leadership Institute, Majid Al Futtaim (UAE)
  • Former Global VP Consulting, Forrester (UK)
  • Author of two published books on Customer Experience

Education

  • MBA – New York University
  • MS, Statistics – City University of New York
  • MS, Psychology – City University of New York
  • MS, Public Health Admin – City University of New York
  • Certification in Higher Education Teaching – Harvard University
  • Hogan Assessment Certification – Hogan Assessments
Jihane Tehini

Jihane Tehini, CCXP

17 years of experience

  • Former Head of Customer Experience & Digital, Bouygues Telecom Business (France)
  • Former Principal Facilitator – Leadership Institute, Majid Al Futtaim (UAE)
  • Former consultant- Accenture (France)
  • Award Winning Actress, Judge of international CX awards

Education

  • MBA – ESCP Business School (France)
  • BBA – American University of Beirut
  • Certified Customer Experience Professional
Zhecho Dobrev

Zhecho Dobrev

14 years of experience

  • Former Principal Facilitator – Leadership Institute, Majid Al Futtaim (UAE)
  • Former Principal Consultant, Beyond Philosophy (UK)
  • Author of the book The Big Miss: How Organizations Overlook the Value of Emotions, Business Expert Press

Education

  • MBA – University of Bedfordshire (UK),
  • MSc – Sofia University (Bulgaria)
Kuldeep Chouhan

Kuldeep Chouhan, CCXP

24 years of experience

  • Former Head of Transformation Projects- Personal Banking, First Abu Dhabi Bank (UAE)
  • Former Head of Customer Experience, First Abu Dhabi Bank (UAE)
  • Former Head of Group Customer Experience, Emirates NBD (UAE)

Education

  • MBA (Marketing) – Panjab University (India)
  • BSc (Physics) – Delhi University (India)
  • Certification in Agile Leadership – Scrum Alliance
  • Certified Customer Experience Professional
Olga Guseva

Olga Guseva, PhD, CCXP

23 years of experience

  • Managing Partner, Integria Consult (Russia)
  • CXPA European Regional Council member (Global)
  • Customer Institute Board of Directors member (Global)

Education

  • MBA (Marketing) – State University of New York at Binghamton University (USA)
  • Ph.D. (Marketing) – St. Petersburg State University of Economics and Finance (Russia)
  • Certified Customer Experience Professional

Paolo Barbesino, PhD

25 years of experience

  • Mentor, Central European University (Austria)
  • Former SVP, Head of Multichannel Banking, Emirates NBD (UAE)
  • Former SVP, Head of Digital – CEE Retail, Unicredit (Austria)

Education

  • PhD (Sociology, Social Studies & Technology) – Universita Cattlica del Sacro Cuore (Italy)
  • Masters (Communication & Strategic Problem Solving) Universita Cattlica del Sacro Cuore (Italy)
  • Bachelors (Economics) Universita Cattlica del Sacro Cuore (Italy)
  • Certification In Leadeing for Creativty, Ideo
  • Certification in Digital Transformation, Insead–Emirates NBD
Kurly de Guzman

Kurly de Guzman, PCC

18 years of experience

  • Board Member, International Coaching Federation (Philippines)
  • LinkedIn Top Voice
  • Former Manager, Hewlett Packard (Philippines)
  • Author of book: “Thirty Something and reTired”

Education

  • BS (Computer Science) – De La Salle University (Philippines)
  • Certified Professional Transformation Coach – Coach Masters Academy
  • ICAgile Professional – People Development
Gideon Ruig

Gideon Ruig

30 years of experience

  • Founder, RuigCX, Customer Experience Strategy + Design (Netherlands)
  • Former Director Customer Experience Shopping malls, Majid Al Futtaim (UAE)
  • Former Head Of Customer Experience & Insights, Dubai Airports (UAE)
  • Former Head Commercial Development & Innovation, Royal Schiphol Group (Netherlands)
  • Founder: Lunchpool – a collaborative culture app

Education

  • BA (Design and Design Strategy) ArtEZ University of the Arts (Netherlands)

Dana Khoury Eid

27 years of experience

  • Former VP Marketing – Majid Al Futtaim (UAE)
  • Former Channel Marketing Director, MENA, Pepsico (UAE)
  • Former Marketing Director, MENA, Pepsico (UAE) 
  • Former Adjunct Professor, American University of Dubai (UAE)

Education

  • MBA – American University of Beirut (Lebanon)  
  • BBA – American University of Beirut (Lebanon)
  • Strategic Management Diploma – Cornell University (USA)
  • Certification in Higher Education Teaching – Harvard University 
Krishnadas Nanath

Krishnadas Nanath, PhD

17 years of experience

  • Associate Professor, Data Science, Middlesex university (UAE)
  • Former Analytics Lead, School of Analytics, Majid Al Futtaim (UAE)
  • Former Analytics Consultant, PWC (UAE)
  • Former NLP Engineer, Microsoft (India)

Education

  • PhD (IT & Systems), Indian Institute of Management, Kozhikode (India)
  • B. Tech. (computer Science) – Amrita Vishwa Vidyapeetham, Coimbatore (India)
  • Postgradute Certification (Higher Education) – Middlesex University (UAE)
Amel Murphey

Amel Murphy

24 years of experience

  • Co-founder of Embodied Beings, a wellbeing and leadership consultancy (UK)
  • Faculty at Presencing Institute, MIT  (USA)
  • Founder of the DEI Think Tank in Middle East
  • Former Head of Leadership Development, British Petroleum Former Head of Talent Development, Oxfam  
  • Faculty of Coming Into Your Own, women leadership journey
  • Psychosomatic therapist, Somatic experiencing international
  • Former faculty of Adler Coaching School

Education

  • MSc in O&D, University College London 
  • Certification on U theory, MIT (USA) 
  • Systemic and family constellation facilitation, The CSC London 
  • Certification on cultivating compassion 
  • Barrett values certification 
  • Certified trauma resolution therapist
Dapo Fajimi

Dapo Fajimi

29 years of experience

  • Former Head, Customer Service, Group Consumer Banking, Ecobank (Nigeria)
  • Former Head CX Quality Management, Access Bank (Nigeria)
  • Former Head, Innovation & Customer Experience, Access Bank (Nigeria)

Education

  • MBA – University of Leicester (UK)
  • B.Sc. (Industrial Engineering) – University of Ibadan (Nigeria)
  • Certified ISO 9001:2008 Quality Management System (Lead Auditor)
George Achillias

George Achillias, PhDc

20 years of experience

  • Former Senior Director – Advisory Lead EMEA, Cognizant (UK)
  • Former Director of Strategy, Wipro (UK)
  • Former Director of Global Strategy, Dentsu Aegis Network (UK)

Education

  • PhD (Behavioural economics) – Technical University of Crete (Greece)
  • MBA – Bentley University (USA)
  • Masters (Computer Science) – University of Patras (Greece)
  • BSc (Nuclear Physics) – Paris University (France)
Ghulam Husnain Ali

Ghulam Husnain Ali, CCXP

24 years of experience

  • Former Principal Facilitator, Majid Al Futtaim Leadership Institute (UAE)
  • Former Senior Manager, Quality Assurance & Process Improvement, National Bank of Kuwait
  • Former Manager, Ernst & Young (Kuwait)
  • First certified CX professional by the Customer Experience Professional Association in the GCC

Education

  • BA (Mathematics & Economics) – Grinnell College (UK)
  • Masters (Accountancy) – SKANS School of Accountancy (Pakistan)
  • Chartered Accountant – Institute of Chartered Accountants of Pakistan
  • Certified Customer Experience Professional
Shamza Khan

Shamza Khan

26 years of experience

  • Former Senior Consultant, Majid Al Futtaim Leadership Institute (UAE)
  • Former Senior Consultant, USAID (Pakistan)
  • Former Consulting Specialist, Asia School of Business (Malaysia)
  • Harvard Business Review author and case writer in collaboration with Columbia University, IESE, Hong Kong University and HKUST.

Education

  • Masters (International Finance & Marketing) – Columbia University (USA)
  • Masters (International Business) – Columbia University (USA)
  • BBA (Management & Marketing) – Hong Kong Polytechnic University (China)
Mustafa el Rafey

Mustafa el Rafey

34 years of experience

  • Founder, TransformHCM, HR Consulting (UAE)
  • Former SVP Human Capital, Majid Al Futtaim Retail (UAE)
  • Former SVP Human Resources & Global Talent Management, QVC (USA)
  • Former SVP Talent Management, Starbucks (USA)
  • Former VP Human Resources a& Global HR Systems, Mars (USA)

Education

  • BSc (Computer Science) – University of Westminster (UK)
  • Post Graduate Diploma (Management Studies) University of Westminster (UK)
Salma el-Shurafa

Salma el-Shurafa, CPCC, PCC

20 years of experience

  • Former Faculty & Executive coach, Majid Al Futtaim (UAE)
  • Faculty, The Coaches Training Institute Dubai (UAE)
  • Executive Coach – Performance Consultants International (UAE)

Education

  • Bachelors (HR Management & Industrial Relations), Saint Mary’s University (Canada)
  • Certification in Culture Facilitation, Senn Delaney (Heidrick & Struggles)
  • Certified Advanced Cultural Intelligence Facilitator, Cultural Intelligence Center

Shereen Qutob

24 years of experience

  • Former Director Talent Management & Culture – Majid Al Futtaim Entertainment (UAE)
  • Former Talent Development & Training Manager –
  • Former Talent Development Manager, Novo Nordisk (Gulf, India & Egypt)
  • Former Change Management & Development Manager – Workforce Administration, Baker Hughes (Eastern Hemisphere)

Education

  • MA (Communication), University of Westminster (UK)
  • BSc (Architectural Engineering), Applied Science University (UAE)
Marco Buschmann

Marco Buschman, MCC, CTPC, CPCC

33 years of experience

  • Managing Partner, Couriusspecialists in the people side of change (Netherlands)
  • Executive Coach & Facilitator of Transformation, Majid Al Futtaim (UAE)
  • Executive Coach & Facilitator of Leadership Development Programs, Cap Gemini (worldwide)
  • Lecturer & Executive Coach MBA Programs, Maastricht University School of Business and Economics (Netherlands)
  • Author of five books including the bestseller “Verbindend Vermogen” and “The Connection Quotient”

Education

  • Msc (Business Administration) – Radboud University (Netherlands)
  • Bachelors (Military Business Administration) Royal Military Academy (Netherlands)

Tariq Hassoun

13 years of experience

  • Director of Operational Strategy & Sustainability, Invictus Academy of Richmond (USA)
  • Former Sr. Manager, Operations & Sustainability, Leadership Institute, Majid Al Futtaim (UAE)
  • Former Head of Operations (Sustainability), Kings’ Schools (UAE)
  • Former Manager, Operations (incl. sustainability) , GEMS Education (UAE)
  • Former Site Manger, Nottingham City Council (UK)

Education

  • MBA (Sustainability Leadership) – University of Wales Trinity Saint David (UK)

Celine Schillinger

32 years of experience

  • Founder, We Need Social
  • Former Head of Innovation & Engagement for Quality, Sanofi Pasteur (Global)
  • Top 101 Global Influencers in Employee Engagement & Employee Experience
  • Author of the book Dare to Un-Lead: The Art of Relational Leadership in a Fragmented World (Porchlight 2022 Leadership & Strategy Book of the Year; Thinkers50 Top Ten New Management Books 2023)

Education

  • Master Degrees, Political Sciences & Corporate Communications (France)
  • Kotter Change Leadership Certified

Murielle Grussenmeyer Pereira

30 years of experience

  • Former Head of Leadership Development, Leadership Institute, Majid Al Futtaim (UAE) 
  • Former Global Head of L&D and Engagement, Chalhoub Group, (UAE)
  • Former Global Executive Development and Organizational Effectiveness Senior Manager, Philip Morris International (Switzerland)
  • Former Vice President, Talent Management and Organizational Design, AIG (UK)

Education

  • Masters (Managerial Economics) – Universite Paris Cite (France)
  • Bachelors (Business) – Universite Paris Cite (France)
  • Brain Based Coaching Certification – International Coaching Federation
  • Hogan Assessment Certification – Hogan Assessments

Sonali Gogia

23 years of experience

  • Co – founder and Lead experience strategist,  Bolt Experience Design Studio (India) 
  • Former Customer Experience Designer & Trainer, The Service Project, (India)
  • Former Visiting Faculty, (India’s leading school of Design & Innovation)
  • Former Service Designer, Logotel (Italy)
  • Former Retail and Education Manager, Lancome, (India)

Education

  • Masters (Service Design) – Politecnico di Milano (Italy)
  • Bachelors (Business) – Tulane University (USA)
  • Facilitation Skills  – L’Oreal & Korn Ferry
  • Handling Challenging Customers – Lancome
  • Professional Selling Skills – Korn Ferry
  • Art & Pleasure of Selling Luxury – Lancome

Nora Younes

10 years of experience

  • Former  Talent Acquisition Lead – EMEA, Boeing  (UAE) 
  • Former Talent Acquisition Manager, Majid Al Futtaim  (UAE)
  • Former Assistant Vice President – EMEA Lead Campus Recruiter, Citi (UK)
  • Former Graduate Programme Lead, dunnhumby (UK)
  • Former  University Recruiter,

Education

  • Bachelors (Business Management and Human Resource Management) – University of Plymouth (UK)

Non-exec Advisory Board

Our non-exec advisory is composed of industry leaders who understand and model the mantra “esse, quam videri”  – meaning “to be rather than to seem”.  They lead with authenticity and integrity  and practice what they preach rather than to simply seeming to do so.

Khaled El Chidiac

Khaled El Chidiac

  • Ex-CEO Global Solutions, Majid Al Futtaim (UAE)
  • Ex-CEO Ventures, Majid Al Futtaim (UAE)
Zouera Youssoufou

Zouera Youssoufou

  • CEO, Aliko Dangote Foundation (Nigeria)
  • Former Global Head, Women in Business, International Finance Corporation – World Bank Group
Tushar Dani

Tushar Dani

  • Chief Marketing and Innovation Officer, Rasan (UAE)
  • Former Chief Digital Officer, Al Rajhi Takaful (KSA)

Let’s have a conversation…