We transform mindsets
to modify behaviors.
value creation. Purposeful behavior results in tangible
business outcomes.
We’ve been selected as the Educational Services Company of the Year by Virtuzone Entrepreneurship Awards 2023
demtus and Human2outcome Unite to Redefine Customer Experience Through Employee Engagement.
We’ve partnered with CX KSA to deliver CX education and training in Saudi Arabia. CX Learn is the brand name of the suite of programs on offer.
Some companies our experts
have worked with
How We Help
Corporate Education & Training
We provide customized, engaging, and interactive programs that shift the mindsets of senior and high-potential leaders resulting in behavioral change. When leaders model the behavior, others follow eventually resulting in a cultural shift.
Customer and Employee Experience
We design and deliver operational projects to improve the customer and employee experience. We work cross-functionally with all stakeholders to help ensure customer centricity leads to tangible business outcomes and flows at all levels of the organization.
Coaching & Mentoring
We offer high-intensity mentoring and coaching to executives to unlock and unfreeze their potential and amplify their inner strengths. We partner best with executives who fundamentally believe customer centricity and servant leadership are key guideposts in a VUCA (volatile, uncertain, complex, and ambiguous) world.
“ I had the privilege of collaborating with Human2outcome on an immersive leadership development program for our Senior Leaders across the group. Human2outcomes' facilitation skills were exceptional, creating an engaging and interactive learning environment. The content was thought-provoking and relevant, providing valuable insights into effective leadership practices. The expertise and passion for the subject matter were evident and the connection with the audience and ability to encourage active participation made the learning experience truly impactful. The results speak for themselves - 92% to 96% satisfaction - truly exceeding all expectations. I look forward to collaborating with Human2outcome on future development programs.”
Donna M. - Director Talent and Culture, Property Finder (UAE)
“Jihane led the CX program for our finance business and she was also a key contributor to the culture arm of our ambitious customer transformation. Jihane’s contributions to the CX community have proven invaluable through projects, workshops, ideas, inspirations and so much more. Her storytelling ability in particular stands out. Indeed, in 2022, she was awarded a CX Excellence Award for her role-modelling collaboration and inspiration within our community. More important is the results she produces. Our finance division, for example, was able to improve its NPS by 30 points in 18 months under her guidance.”
Grégoire C. - Vice President CX & Innovation, Majid Al-Futtaim (UAE)
“ I made a career switch to customer experience from marketing and was looking for guidance for some crucial strategic professional and life decisions. Qaalfa helped me transition and his guidance proved true. My very first CX role was as Head of CX for EDF Energy and moved on to the larger role of Head of CX at British Gas. I have continued working with Qaalfa on and off over the years at key points and no doubt will be working with him in the future. The experience has proven extremely valuable to me as a leader… and to the companies I am part of. ”
Patricia S.D. - Senior Managing Director - Digital Transformation and Customer Experience, PA Consulting (UK)
How we make a difference for you?
Our Experience
Our experts are battle-tested leaders in their respective areas. They have achieved tangible outcomes by helping organizations across the globe in a variety of geo and sector markets.
Our Perspective
We have a growth mindset and we apply customer experience and servant leadership principles enabling us to truly put customers and employees at the heart of everything.
Our Promise
We are a “no bullshit” company operating with transparency and authenticity. We like plain honest talk – both ways.
Our experts have worked across the globe
