High-value customers are the backbone of business success, but how do you identify them and ensure their needs drive your CX priorities?
It was an insightful CXPA Middle East webinar exploring:
✅ How to define and identify high-value customers
✅ Key principles for selecting the right CX metrics
✅ Strategies for building a compelling business case for CX initiatives
📊 There’s no one-size-fits-all approach to CX metrics, but aligning them with business goals and crafting a strong narrative can make all the difference in driving impact.
🎤 Speaker: Balakrishna Murthy, CCXP Murthy
🎙️ Moderator: Jihane Srour – Tehini, CCXP Tehini, CCXP