Qaalfa Dibeehi will serve as the Chair of the Contact Centre Summit EMEA 2025! 🎤✨
With an impressive background in customer and employee experience, business transformation, and leadership, Qaalfa brings a wealth of expertise to the summit. As the founder of Human2Outcome and a Director at the Customer Institute, he has shaped CX strategies across industries worldwide. His experience spans major global brands, and his insights have been featured in leading publications and media.
As organisers of the conference, we are honored to have him lead the conversations at #CCSEMEA2025!
Qaalfa Dibeehi is a Customer-Led Transformation Strategist, author, and keynote speaker. Founder of Human2outcome and former VP and Principal Analyst at Forrester Research. Former Dean of the Majid Al Futtaim Leadership Institute and Board Director at the Customer Institute. He has worked with organisations across Europe, North America, the Middle East, Africa, and Asia on customer experience, behavioural science, and customer-led transformation.