A meaty panel discussion on how AI will/ should impact CX in Africa. This is worth a listen if you are interested in hearing an African orientation on CX and AI. The panel discussion is with:
Anton De Wet, Chief Client Officer, Nedbank
Qaalfa Dibeehi, Partner, Human2outcome
Simon Broadbent, SVP, NICE EMEA
Helen Bywater-Smith, Head of CX Service Design, Ipsos
Alex Wörz, CEO, Mr D
Sam Tayan, Managing Director of Middle East & Africa, Zoom
Moderator: Dennis Wakabayashi
Qaalfa Dibeehi is a Customer-Led Transformation Strategist, author, and keynote speaker. Founder of Human2outcome and former VP and Principal Analyst at Forrester Research. Former Dean of the Majid Al Futtaim Leadership Institute and Board Director at the Customer Institute. He has worked with organisations across Europe, North America, the Middle East, Africa, and Asia on customer experience, behavioural science, and customer-led transformation.