A meaty panel discussion on how AI will/ should impact CX in Africa. This is worth a listen if you are interested in hearing an African orientation on CX and AI. The panel discussion is with:
Anton De Wet, Chief Client Officer, Nedbank
Qaalfa Dibeehi, Partner, Human2outcome
Simon Broadbent, SVP, NICE EMEA
Helen Bywater-Smith, Head of CX Service Design, Ipsos
Alex Wörz, CEO, Mr D
Sam Tayan, Managing Director of Middle East & Africa, Zoom
Moderator: Dennis Wakabayashi